Urban Company Ltd.Record Growth with Profitability Path Intact

Urban Company delivered one of its strongest quarters with consolidated NTV surging 42% year-on-year to ₹1,465 crores and revenue growing 44% to ₹528 crores.

The core India consumer services business excluding InstaHelp achieved a milestone ₹1,056 crore NTV, marking the fourth consecutive quarter of acceleration with 29% year-on-year growth while expanding adjusted EBITDA margins by 170 basis points to 6.9% of NTV. Management attributed this momentum to the densification flywheel driving better partner utilization and service quality. International operations scaled 76% with profitability, positioned as the second core profit engine.

Despite aggressive InstaHelp investments resulting in ₹132 crore losses, management reaffirmed consolidated EBITDA breakeven guidance by Q3 FY28 and ₹1,000 crore EBITDA by FY31. The company views InstaHelp as strategic for capturing a winner-take-all market with ₹7,000-12,000 crore TAM, accepting near-term losses for long-term market leadership. Strong balance sheet of ₹2,019 crores provides ample runway for continued investments while maintaining profitability trajectory.